A referral reward can be disqualified when the referred account or order does not meet the current Referral Program requirements.

For example, a reward may be ineligible if Proxy-Cheap determines that the referral is not a genuine new customer, the referral link or code was not applied correctly, the order was cancelled or refunded, or the activity does not meet the program rules.

Referral eligibility is reviewed using the information available for the account and order. Proxy-Cheap may withhold or reverse a reward where it identifies duplicate accounts, self-referrals, suspicious activity, payment issues, or an attempt to bypass the Referral Program rules.

If you believe a reward was disqualified in error, contact Proxy-Cheap Support from the email address connected to your account. Include the referred customer’s email address or order ID where available.

For privacy and security reasons, Support may not be able to share another customer’s account or payment details.