A referral reward can be held, reversed, or disqualified when the referred transaction does not meet the current referral terms or requires additional review.

Examples can include a refunded or reversed purchase, self-referral, duplicate or linked accounts, prohibited promotion methods, inaccurate traffic, abuse, or another violation of the referral or service terms. The exact reason is account-specific.

Request a review

1. Open the referral dashboard and record the referral or transaction ID.
2. Review the current referral terms and the status of the referred purchase.
3. Contact Support from the email connected to the referral account.
4. Include the referral ID, date, status, and any relevant campaign source. Do not send the referred customer's password or payment information.

Proxy-Cheap can review the record but cannot guarantee reinstatement. Commission percentages, payout thresholds, and program rules can change, so the current referral page is the source of truth.