We are offering refunds for our products and services, but they must satisfy certain criteria:

Card / Alipay transfer payments

• Balance is only refundable in the case of an account being closed. If KYC verification is active but not completed, no funds will be returned even on account closing.

Cryptocurrency payments

• Balance is only refundable in the case of an account being closed. If KYC verification is active but not completed, no funds will be returned even on account closing. Refunds are processed within a 3-calendar-day period.

Failure to deliver purchased products or services

• In case we fail to deliver products or services that you purchase, you are entitled to get a full (100%) refund.

Refund for used-up services or products

• Full refunds: If a proxy is bandwidth-limited, and no more than 20% of the bandwidth is used up (based on the initial purchase order, and not the additional bandwidth purchase) – we will refund the full amount.
• Refund applies to a single proxy and not subsequent purchases.
• If a proxy is time-limited and currently active, we offer a full refund for 3 days after the initial purchase. After this period, a refund is not offered, as the usage indicates the service is being provided properly.
• We offer a refund for auto-renewed proxies under the following conditions: Refund requests for auto-renewed proxies must be submitted within 24 hours of the renewal.

If you experience any issues with your auto-renewed proxies, please contact our support team within this timeframe to initiate the refund process. Refunds requested beyond the 24-hour window will not be eligible.

Important:

• In cases where a proxy is or has been used on the following websites or for the following activities, Proxy-Cheap retains the right to decline refund requests indefinitely:
  • Survey, gambling, dating sites
  • Social media account blocks (Facebook, Twitter(X), Reddit, TikTok, etc.)
  • Other cases listed in the Appropriate Use Policy.