1. Verify Your Credentials
- Make sure the username and password are entered correctly.
- Avoid extra spaces before, after, or between the credentials.
2. Check Your Browser or App Settings
- Confirm your browser or application is configured correctly for the proxy.
- Try switching to a different browser.
- If possible, test the proxy on another device or network.
3. Review Authentication & Protocol
- Ensure your browser supports the chosen authentication method (IP whitelist or username/password).
- Double-check that you’re using the correct connection protocol (HTTP or SOCKS5).
4. Network & Security
- Check that your firewall or internet provider isn’t blocking proxy connections.
- Verify that your proxy subscription hasn’t expired.
- Confirm you haven’t recently changed proxy credentials, authentication, or protocol.
5. Regional Restrictions
- Users in China, Hong Kong, Taiwan, UAE, Egypt, or Morocco may face connection issues due to local regulations on proxy traffic.
- Tip: Connect through a VPN first, then try your proxy again.
Important:
If none of the steps above solve the issue, the proxy itself may need attention. Please contact our Live Chat Support or email us at support@proxy-cheap.com so we can check your proxy.