You can request permanent deletion of your Proxy-Cheap account by contacting Support. Account deletion is handled by the Proxy-Cheap team; there is currently no self-service Delete account button in the dashboard.
Before requesting deletion: Account deletion is different from canceling an individual proxy or disabling renewal. Closing your account ends your active Proxy-Cheap services and may affect any remaining balance.
Open the Support chat bubble in the dashboard and describe your account-deletion request. Support will guide you through the next steps.
How to request account deletion
- Contact Proxy-Cheap Support through the Help Center or your existing Support conversation.
- Clearly state that you want to permanently delete your Proxy-Cheap account, rather than only cancel a proxy or stop a renewal.
- Provide the email address registered to the account so Support can identify the request.
- Follow the identity or account-ownership checks requested by Support. Do not send your password, one-time authentication codes, or full payment-card details.
- Review any active services, available balance, pending transactions, or unresolved requests that Support identifies before confirming deletion.
- Once the request is processed, Proxy-Cheap sends an account deletion confirmation email.
What happens when the account is deleted?
- Your Proxy-Cheap account is closed and active services end.
- Account profile details such as your name, phone number, address, company information, VAT details, and account email are removed as part of the deletion process.
- Invoices may be retained where required for legal and accounting reasons.
- Account deletion is not an instant, self-service action. Support will guide you through the applicable process.
What happens to my remaining balance?
Unused balance is handled under the official Proxy-Cheap Refund Policy. A remaining-balance refund may require permanent account closure and completion of any required identity verification. A refund is not automatically guaranteed merely because you request account deletion.
Important: If you only want to stop using one proxy, cancel a renewal, or resolve a billing issue, tell Support that instead. You may not need to delete the entire account.
Frequently asked questions
Can I delete my account from Account Settings?
No. Please contact Proxy-Cheap Support to request account deletion.
Will my invoices be deleted too?
No. Invoices are retained where required for legal or accounting purposes.
How long does deletion take?
Processing is handled by the Proxy-Cheap team. Support will advise you about your request; there is no published instant-deletion timeframe in this guide.
Will I automatically receive a refund?
No. Refund eligibility depends on the official Refund Policy and your account circumstances.