I cannot connect to my proxy, what should I do?

If you cannot connect to a proxy, this can be both user-end or platform-end issue with the proxy. But before thinking that proxy is not working completely, please try the following options:

• Try checking if credentials you entered are correct 
• Make sure not to leave any space in-between your entered credentials
• Try and check your browser configuration if it is set up correctly
• Try using a different browser
• Try using a different device with a different network.
• Check if your browser supports the authentication method or connection protocol
• Try checking if your proxy connections are not blocked by firewall or your internet provider*
• Check if your proxy did not expire
• Check if you did not change any of the proxy credentials, authentication method or connection protocol

* - Users in the following areas such as China, Hong Kong, Taiwan, UAE, Egypt, Morocco may experience connection issues due to regulations of proxy connections on the national level. It is advised to connect to VPN first and then try to connect to proxy. 

In case none of these options worked, the proxy may be the issue and upon that contact our live support or write a letter to [email protected] for a check-up of your proxy.